Useful Information

Driver's age

26 to 95 years.

Young driver's age: 18 to 25 years.

Customers who fall outside the age limitations will not be able to hire a car unless there is a young or senior driver fee specified in this section. Please note that if applicable, this fee will be included in the rental price and will be payable on arrival at the rental desk in the local currency.

When the correct age of the hirer is entered when requesting a quote from the website, the Young Driver Surcharge and Senior Driver Surcharge is included in the rate provided.

Travel Restrictions

Cross border travel is allowed but is strictly on a request service and available for the countries listed below only. Countries not listed are not allowed.

Free Mileage is included for with the Border crossing rentals

Albania 89 EUR

Austria 89 EUR

Belgium 89 EUR

Bosnia 89 EUR

Bulgaria 89 EUR

Croatia 89 EUR

Czech Republic 89 EUR

Denmark 89 EUR

Estonia 89 EUR

Finland 89 EUR

France 89 EUR

Germany 89 EUR

Greece 89 EUR

Hungary 89 EUR

Italy 89 EUR

Kosovo 89 EUR

Latvia 89 EUR

Liechtenstei 89 EUR

Lithuania 89 EUR

Luxembourg 89 EUR

Montenegro 89 EUR

Netherlands 89 EUR

North Macedonia 89 EUR

Norway 89 EUR

Poland 89 EUR

Portugal 89 EUR

Romania 89 EUR

Serbia 89 EUR

Slovakia 89 EUR

Slovenia 89 EUR

Spain 89 EUR

Sweden 89 EUR

Switzerland 89 EUR

For non-authorized Border Crossing without written permission in the contract, there is additional penalty in the amount of 500 EUR.

Cancellation and no-show policy

What is your cancellation policy for fully prepaid or part-paid bookings?

1 - If you cancel 48 hours prior to your pick-up, you will be refunded in full.

2 - If you cancel less than 48 hours in advance of pick-up, you will receive a refund minus GBP101. If your online payment is less than GBP101, no refund will be made for your car hire booking.

3 - If your booking is made less than 48 hours before pick up, the cancellation policy will automatically apply to your booking.

4 - All cancellations should be made online via the Manage Booking page prior to the scheduled pick-up time and not with the car rental provider.

5 - You can make any changes to your booking up to 48 hours before pick-up, with no additional charge, however, live pricing will apply. If you amend your booking less than 48 hours in advance of pick-up, the amount you currently paid will be carried over to your new booking minus a late amendment fee of GBP55.00. If you have paid less than GBP55.00, no amount will be carried over to your new booking.

6 - If you cancel your booking less than 48 hours before pick-up you will be charged a cancellation fee of GBP101. If you have paid less than GBP101, you will not be charged more than you currently paid.

If you purchased our Damage Refund Insurance product and have since decided to cancel your car rental booking, the Damage Refund Insurance will be cancelled automatically.

If you wish to amend or rearrange your booking, the Damage Refund Insurance will initially be cancelled. We will, however, automatically create a new policy for your new booking.

In both cases you will receive an email to confirm the cancellation at the email address you have provided during the online booking process.

What is a no-show?

A ''no-show'' occurs for the following reasons:

1 - You didn't inform us about your cancellation prior to your pick-up time.

2 - You failed to pick up the car at the agreed time and date selected without notifying our customer service team of any delay before the pick-up time.

3 - Your flight is delayed which results in a late arrival at the rental desk and your flight number was not provided.

4 - You failed to provide the documentation that's required to pick up the car.

5 - You failed to provide a credit card in the main driver's name with enough available funds on it.

In the event of any of the above, no refunds will be made to you.

The car hire company reserves the right to refuse a car if you fail to arrive on time with all necessary documentation and a credit card with enough available funds for the car's security deposit. In the event of late arrival to the rental desk, and you failed to make contact with our customer service team before the pick-up time or your incoming flight details were not added to your booking, we cannot guarantee that the car will be available. In such a case, unless the car hire has been cancelled at least 48 in advance, you will not be entitled to a refund.